What is Love?

Love Understands

We trust in our own deep experience and knowledge and also value yours. You know how superb customer experiences foster loyalty, increase brand value and heighten customer acquisition and retention. Together, we understand.

Love Sets You Free

Free to devote yourself to ever-further growth and innovation. Let us design your customer journey, map your processes and knowledge base and manage your entire onboarding process. We’ve got this.

Love Is Exciting

We are daring, agile and creative, constantly adapting to world-leading technologies and systems to map out rewarding customer journeys and experiences. Relationships can only thrive when communication, growth and resolving the issues that matter most, comes naturally.

Love Stories

The Power of Love

Feel the Love

Customer Satisfaction – Our tribe of love experts hit the quality metrics that matter to you. We carefully tailor agile, diverse teams to perfectly suit our partners, which translates into high quality performance scores for you.

Customer Retention and Loyalty – It’s not just about delivering superb customer experiences that foster deep loyalty. We want your customers to become your true ambassadors, we want them to spread the love.

The Spark of Love

Increased Sales Conversion – A spark of love can trigger an explosion of growth. You can depend on our proven insights and hard-won experience to deliver increased sales conversion.

Agility – We offer a fully bespoke service, designed with loving care around you. Our solutions and pricing are flexible to match the scale and volume of your business. As you grow, we adapt. We do this together.

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We want to give you some important details about how ShockVoyce collects and uses your personal information when we provide our services to you. Read our Privacy Statement and our Terms and Conditions.

home Privacy, Cookies and our Website


Privacy, Cookies and our Website

The ShockVoyce website (hosted at www.ShockVoyce.com) uses cookies and other web-based tools to improve browsing experience and enhance our services. This document sets out the cookies and tools the website uses, and why.
 
For further details about how we process your personal information (whether collected on our website or through the provision of our services) please see our Privacy page.
 
Our website contains social sharing buttons and links to and from other websites (such as YouTube) we do not own or control. These websites have their own privacy and cookie policies.
 

What are cookies?

Cookies are small text files that are placed on your computer by websites you visit. They are widely used to make websites work, or work more efficiently, and to provide information to the owners of the site.
 
We use two cookie types, first-party cookies (which cannot be accessed by other websites), and third-party cookies.
 

First-Party Cookies

On www.shockvoyce.com, these are used to:

  1. ensure the website is operating correctly;
  2. track your website experience; and
  3. collect anonymous statistical information, such as what pages you have visited or how long you have been on the website.
 

Name

Information collected

Purpose

Expiry

CMS CSRF cookie

 

Used to prevent cross site request forgery

20 minutes

CMSPreferredCulture

 

Used to store the users preferred language and culture of the website’s content

 
1 Year

 
ASP.NET_Session Id
 

 

Used to identify a user’s visit

 
at end of session

 
_cfduid
 

 

Identify individual clients behind a shared IP address and apply security settings

 
1 Year

You may access the configuration of your browser to modify and/or block the installation of our website’s cookies, without this preventing access to our content. However, if you disable the cookies some of the functions of shockvoyce.com may not operate correctly.
 

Third-Party Cookies

These cookies provide us with anonymised statistical information on the use of www.shockvoyce.com.

Name

Information collected

Purpose

 Expiry

Universal Analytics (Google)

Anonymous information relating to your visits to www.shockvoyce.com including the IP address from which you accessed the website, information about your device type, operating system type and browser type, URLs you access on shockvoyce.com, and timestamps

Create anonymous statistics about the use of shockvoyce.com. using:
 
_ga (unique visitor counts); _gid (unique visitors per day); and  _gat (throttle the request rate).
 
Full details of the Google Analytics security and privacy principles can be found here.

 
 
 
_ga: 2 years
 
_gid: 24 hours
 
_gat: 1 minute
 
 
 

 

Consent

By continuing to use www.shockvoyce.com, you accept and consent to the installation and use of our first-party and third-party cookies in accordance with this cookies statement. You also have the option to opt out of third-party cookies when you first visit our site.
 

Managing cookie settings

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:
 
www.aboutcookies.org or www.allaboutcookies.org 
 
To opt out of being tracked by Google Analytics across all websites visit:
 
http://tools.google.com/dlpage/gaoptout.